Introduction
Sydney Health App – Your Personalized Health Companion
Take control of your healthcare with the SydneySM Health app, designed to simplify how you access, manage, and understand your health benefits. Whether you're checking a claim, finding a doctor, or managing prescriptions, Sydney Health brings all your personalized health and wellness information into one convenient place — available anytime, right at your fingertips.
Key Features of the Sydney Health App
Digital ID Card
Always carry your current health insurance ID digitally — no more lost or outdated cards. Your digital ID is easily shareable with doctors, hospitals, or pharmacies, whether in person or by email.
24/7 Chat & Support
Need help? Our round-the-clock Sydney Health chat can quickly guide you to answers. For more detailed assistance, connect directly with a Member Services agent through the app.
Plan Details & Coverage
Stay informed about what your health plan includes. Review your deductibles, copays, and covered services, and understand your share of costs before treatment.
Find Care
Search for in-network doctors, labs, hospitals, urgent care, and specialists based on your plan — at the location and time that suits you. See estimated costs upfront to help plan your care more effectively.
Claims Tracking
View and monitor your claims in real-time. See where your claim stands, what was paid, and any remaining balance — all in a few taps.
Virtual Care Options
Skip the waiting room and access virtual care from anywhere — for routine checkups, urgent care, or prescription refills. Connect with trusted professionals directly from your mobile device.
Prescription Management
Easily manage prescriptions: set up automatic refills, receive reminders, and track your medications from within the app — all in one place.
Convenient Access, Personalized Experience
The Sydney Health app allows you to get in-person or virtual care from providers in your health plan’s network. You’ll have quick access to trusted services while keeping out-of-pocket costs lower by staying in-network. If you choose to see a provider outside your plan, you may incur higher costs and may receive additional billing for services not covered by your insurance.
Safe & Secure
Sydney Health is built with your privacy and security in mind. All communications and health data are managed responsibly, in accordance with industry standards and your plan’s policies.
Download Sydney Health Today
Available on both Android and iOS, the Sydney Health app is your all-in-one digital companion for a healthier, more informed you.
Important Notes
Sydney Health is not a medical device and does not provide diagnoses or treatments. It is a service tool designed to help you manage your health benefits more effectively.
LiveHealth Online provides additional virtual care options through a separate arrangement with Carelon Digital Platforms, Inc.
Features may vary depending on your individual health plan. Some features may not be available to all members.
Sydney Health is a service mark of Carelon Digital Platforms, Inc. and is provided through an arrangement with Carelon to support participating health plans and their members.
© 2025 Carelon Digital Platforms, Inc. All rights reserved.
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